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Вопрос-ответ

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In what currency can my deposit be refunded?

The deposits are refunded in the currency in which they were placed.


How can I get an account statement?

Contact a specialist in the Bank’s Accounting and Operations Department to obtain an account statement.


I changed my contact information. What should I do?

If you change your personal data (full name, passport data), please notify the Bank in order to avoid difficulties during servicing. This requires your personal presence at the Bank’s office.


If the sender entered incorrect data, will the transfer take place?

The transfer will take place, but the branch may refuse to pay on the receiving side. In this case, you must personally contact the Bank to make the necessary changes.


Is it possible to make a refund?

Yes, it is possible at the request of the sender.


What is a deposit?

Deposit — funds deposited by an individual or legal entity to a financial institution, transferred on the terms of its full refund with or without interest or surcharges on demand, or within a period agreed between the person making the payment and the person receiving the payment.


Are deposits in CB “CIBIT-BANK” LLC insured?

Bank deposits are a reliable and convenient form of saving and multiplying the depositor’s funds. The status and business reputation of CB “CIBIT-BANK” LLC allows us to guarantee Depositors a high level of protection of deposited funds. CB “CIBIT-BANK” LLC is a member of the mandatory deposit insurance system. Deposits are insured in accordance with the Law of the Republic of Abkhazia No. 2860-c-IV “on insurance of deposits of individuals in banks of the Republic of Abkhazia” dated 10.03.2011.


How to replenish a bank card account?

You can replenish the CB “CIBIT-BANK” LLC bank card account by:

  • via the Bank’s cash register at the Bank’s office
  • by wire transfer


How many times a day can I make a payment through the terminal?

Unlimited times. Restrictions may be set by the supplier.


The terminal stopped functioning while I was making a payment. What should I do?

Contact POS terminal for support: +7 (940) 999-92-20